Shipping policy
At Southern Gem Fine Jewelry, every piece is packaged with the utmost care and attention to detail to ensure it arrives safely and beautifully.
Shipping Method
All orders are shipped via Priority Overnight service for secure and timely delivery. Each shipment is fully insured and requires a signature upon delivery to ensure your jewelry reaches you safely.
Shipping Rate
A flat rate of $65 applies to all domestic orders. This rate includes priority overnight shipping, full insurance coverage, and signature confirmation.
Processing Time
Most in-stock pieces ship within 2–3 business days. Custom or special-order items may require additional time; you will be notified of expected delivery dates upon order confirmation.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery’s progress.
Delivery Requirements
To maintain the security of your purchase, a signature from an adult (21+) is required upon delivery. This may require an ID verification. We cannot ship to P.O. boxes.
Lost or Damaged Shipments
All packages are insured for their full value. In the unlikely event of loss or damage during transit, please contact us immediately at southerngeminfo@gmail.com so we can assist in filing a claim and resolving the issue promptly.
We take great pride in ensuring that your Southern Gem Fine Jewelry purchase arrives safely and beautifully—just as it was intended.
In-store pickup
You can skip the shipping fees with free local pickup at 279 W. Hidden Creek Parkway Suite 1105. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. If you need to pick up your order at an earlier date or time, please call or email us — we’re happy to accommodate whenever possible. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:00-5:00p.m on Tuesday -Thursday. Please have your order confirmation email with you when you come.
Please see our [Refund and Return Policy] for full details.
